Return period | See more
- You have 30 calendar days from the receipt of your order to make a return.
Exchanges and returns in Physical Stores | See more
- We do not offer size/product exchanges or returns for orders placed online in our Official Physical Stores.
Exchanges and returns in the Online Store | See more
- Online, we do not offer size or product exchanges.
- We accept returns for orders placed online. Please check the requirements before processing the return.
Requirements to process a return | See more
- The return must be processed within 30 calendar days from the receipt of the order.
- If the item shows clear signs of use, does not have its original packaging (if it is an additional element or an essential part of the product), or the labels detailing the size, price, and characteristics are not in perfect condition, we will not accept the return.
- Personalized items are non-returnable. This applies to any product that has been modified from its original form at the customer's request. A jersey is considered personalized if a player's number or name is added. It is also considered personalized if patches chosen according to your request are added.
- Specially manufactured items according to your request (customized products and printed jerseys) can only be exchanged or refunded if they are defective and cannot be repaired.
Products/items that are non-returnable | See more
- If the item shows clear signs of use, does not have its original packaging, or the labels are not in perfect condition, we will not accept the return.
- Personalized items are non-returnable. This applies to any product that has been modified from its original form at the customer's request. A jersey is considered personalized if a player's name or number is added. It is also considered personalized if patches chosen according to your request are added.
- Specially manufactured items (customized products and printed jerseys) can only be exchanged or refunded if they are defective and cannot be repaired.
- Books, bottles, flasks, mugs, glasses, baby accessories, pacifiers, headphones, socks/tights, and all sealed products cannot be exchanged or refunded.
Return processing and costs | See more
- Once the item has been received at our facilities, the return will be processed within 3 to 7 business days. The refund will be issued using the same payment method used for the purchase, and you will be notified via email.
Incorrect or defective items | Ver más
- If you receive an incorrect or defective item, you must contact our customer service department within 4 days of receiving your order by emailing tiendaonline@atleticodemadrid.com so that we can assist you.
It is essential that you send us images clearly showing the defect or incident detected to the email address indicated.
The product must be returned with its original packaging and labels. Once we have received it at our facilities, we will contact you as soon as possible to offer you a solution to the incident.
It is important to note that if we do not receive communication from you within the established period, along with the corresponding evidence of the defect, we will not be able to accept the return of the item and will be obliged to resend it.
