Privacy Policy

DATA PROTECTION OFFICER

At any time if you have any doubts or queries about the processing of personal data by Club Atlético de Madrid S.A.D., you can contact our Data Protection Delegate, at the following address: Av. de Luis Aragones, 4, 28022 Madrid, to the attention of "Delegado de Proteccion de Datos", or by e-mail to the address datos@atleticodemadrid.com.

The personal data that we may collect directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activity owned by Club Atlético de Madrid S.A.D.

PURPOSE OF THE PROCESSING OF PERSONAL DATA

Club Atlético de Madrid S.A.D., in accordance with the provisions of Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights and EU Regulation 2016/679, in the event that you send us an email to the addresses indicated, or fill in any data collection form that we have available, we inform you that the personal data you provide will be processed and incorporated into processing activities for which Club Atlético de Madrid S.A.D. is responsible, in order to attend to your request, with one of the following purposes, always related to the Club's activity:

To manage and facilitate the use of the Website, access to contracted services, resolve queries, and the correct organization, management and administration of those procedures carried out through the Club's Website, as well as to provide support for any doubts, problems or complaints that may arise with the use of the Website.

Sending by any means, including e-mail, or other equivalent electronic communication information, advertising or promotions about the Club's products or services, of the Club's sponsors, provided that you have given or requested your consent and giving you the possibility of unsubscribing from each communication.

In the event that you are a MEMBER of the Club or NON-MEMBERS, your data will be processed for the purpose of maintaining and managing your data as a member, identifying access to the stadium for security reasons and promoting the activities and services provided by Club Atlético de Madrid S.A.D., so that, by any means of communication, including email and telephone, to send communications related to the purpose described above, as well as to carry out statistics for market segmentation and to inform you of products and services of entities collaborating with Atlético de Madrid that may be of interest to you, provided that you express your agreement in this regard. For any queries you have at your disposal the Virtual Members Office and additionally you can write to us at socios@atleticodemadrid.com and we will help you.

The collaborating entities to which your data will be provided can be found at http://www.atleticodemadrid.com.

TICKET sales, in order to carry out the management and monitoring of the purchase and sale until the show for which the tickets were purchased has been held. Only in the event that the buyer has not accepted the box for the processing of their data for commercial purposes (at the time of "payment" within the purchase process), these data would not be used for subsequent communications from the Club. For any queries related to the purchase of tickets, you can contact our organization by e-mail at ticketing@atleticodemadrid.com or by telephone on 913 26 04 03 from Monday to Thursday from 9:00 to 19:00 hours and on Fridays from 9:00 to 15:00 hours.

PEÑAS data. Your data as a fan club member will be processed in order to carry out the management and monitoring of the fan clubs and their coordination and interaction between all the athletics fan clubs in the world. If you have any queries, please contact p.atleticas@atleticodemadrid.com

PALCOS VIP, Neptuno-Atlético de Madrid Premium and CATERING services, is directly and exclusively operated under the responsibility of an external company, an entity that has been selected and contracted for these purposes by Club Atlético de Madrid S.A.D., in order to carry out the management and monitoring of the sale and purchase of the Box until the show for which the tickets were purchased has been held, and to promote the activities and services provided by Club Atlético de Madrid S.A.D., provided that you express your agreement in this regard. For any queries you may have, please write to neptunopremium@atleticodemadrid.com and we will help you. Club Atlético de Madrid S.A.D. chooses only external service providers and suppliers that offer sufficient guarantees to implement appropriate technical and organizational measures, so that the processing of your data is in accordance with the requirements of the Regulation and national regulations and guarantee the protection of your rights as a data subject.

CLUB STORE. This official Atlético de Madrid online shop (atleticodemadridstore.com) is directly and exclusively operated under the responsibility of an external company, an entity that has been selected and contracted for these purposes by Club Atlético de Madrid S.A.D., worldwide, for the exploitation of Atlético de Madrid's registered trademarks and for the management and exploitation of Atlético de Madrid's Official Online Shop. The purpose of the shop is to manage your purchase or request as well as to inform you, provided that you have given your consent and express your agreement in this regard, of the offers of services or products of Atlético de Madrid, its sponsors or third parties, whose names you can consult in an updated form on our website, both by post and by other means, including electronic means. Additionally, this shop is part of the official Atlético de Madrid shops. Therefore, the Data will also be incorporated into a processing activity for which Club Atlético de Madrid S.A.D. will also be responsible for the purposes related to the overall management of Atlético de Madrid's official shops, access to the rest of Atlético de Madrid's official shops and loyalty actions. Likewise, and provided that you give your consent and express your agreement in this regard, the data may be used to inform you of Atlético de Madrid's service or product offers. In any case, you will have the possibility to object to the receipt of such mailings in each communication that is sent to you. Periodically, the external company that manages the shop and Atlético de Madrid may ask you to review and update your data in order to provide you with new benefits. For more information please consult the privacy policy of the online shop.

CIVITAS METROPOLITAN STADIUM TOUR. In order to organize your visit, both for individuals and groups. Additionally, and provided that you have given your consent and express your agreement in this regard, we will send you information about the service or product offers of Club Atlético de Madrid, its sponsors or third parties, whose names you can consult on our website, both by post and by other means, including electronic means. If you have any queries, please call us on 91 365 09 31 or write to us at tour@atleticodemadrid.com. We will be happy to give your group personalized attention. Members must prove their status by presenting their membership card and identity document at the entrance on the day of the visit.

ACADEMY. Our club works every day to make the Academy one of the best Integral Training Centers for football players and values in the world. Therefore, the data we collect is for the purpose of maintaining and managing the proper functioning of the sports schools, promoting the activities and services provided by the Club. All data of minors will always be requested with the authorization and consent of the minor's father, mother or guardian. This model includes the Atlético de Madrid Foundation, which contributes to spreading the positive values of sport, reaching the most vulnerable places in the world from a social and humanitarian point of view, and also Atlético de Madrid women's team, which involves girl footballers. The data may be transferred to the Foundation solely and exclusively for the purposes described above.

IMAGE PROCESSING. When tournaments, selection trials, or other promotional activities are held for the men's, women's or academy teams, photographs may be taken of the different participants and these may be published in the Club's electronic media or social networks in order to inform of these activities and always within the framework of the purposes described, and will only be processed when they are adequate, relevant and not excessive in relation to the scope and purposes determined. For any additional information you can write to us at academia@atleticodemadrid.com

FUNDACIÓN CLUB ATLÉTICO DE MADRID, a non-profit entity that channels the Club's great Social Work. The aim of the Atlético de Madrid Foundation is to promote and develop the fundamental principles and values of sport in society, contributing to improving the education of people, especially children and adolescents, in full personal development both socially and culturally. The Foundation is also committed to helping all those marginalized or needy groups to integrate into society through sport, and also works for the preservation of the club's historical and cultural value and legacy. THE FUNDACION CLUB ATLÉTICO DE MADRID, with C.I.F.: G-81635682 and registered office in Madrid, at Estadio Civitas Metropolitano, Av. Luis Aragones nº 4, Madrid 28022, and registered in the Registry of Educational Foundations of the Ministry of Education and Science, with number 323 according to Royal Decree 532/2004 of 17 April. You can consult more information in the Foundation's web section or you can write to us at fundacion@atleticodemadrid.com.

SUMMER CAMPUS. Club Atlético de Madrid is a sporting institution with a long tradition in the sporting and personal development of young players. For this reason, we believe and work to promote values such as solidarity, fellowship and equality through sport, as well as improving social skills and communication. Our campus will help the footballer to get the most out of their sporting qualities while enjoying, learning and having fun. The data we collect is for the purpose of maintaining and managing the smooth running of the sports campuses, promoting the activities and services provided by the Club. All data of minors will always be requested with the authorization and consent of the minor's father, mother or guardian. The Atlético de Madrid Foundation is integrated in this model, which contributes to the management and organization of the campuses. For more information, please write to fundacion@atleticodemadrid.com

NATIONAL AND INTERNATIONAL FRANCHISED CAMPUS. Club Atlético de Madrid collaborates with franchises all over the world to set up campuses that transmit the club's values and training model to boys and girls. With the aim of publicizing these events, the club launches advertising initiatives, both on the Club's social networks and in other media, with the exclusive objective of directing traffic to information spaces or collecting data from interested parties, and thus being able to provide them with the detailed information requested about our franchised campuses. Once the contacts have been collected by the Club, they are transferred to the different franchises so that they can contact them and inform them and, where appropriate, formalize enrolments for the different campuses requested. The data will always be collected for the purpose of maintaining and managing the smooth running of the franchised sports campuses. All data of minors will always be requested with the authorization and consent of the parents and guardians of the minor. Our franchisees are integrated in this model, as collaborating companies that contribute to the management and organization of the campuses, for which they will have access to the data and may be transferred to them for the proper development of the activities.

SUMMER CAMP WITH THIRD PARTIES. On occasions, Club Atlético de Madrid, in its eagerness to give the best sporting and professional training to children and young people, carries out, together with collaborating companies, summer camps, where the boys and girls will not only play football and have training sessions with the best Atlético de Madrid coaches, but will also have a linguistic immersion, mainly in English, The main objective of the camp is to give the students specialized technical training in football and to create an English-speaking environment in which the children get used to using English or other languages as the only means of communication and lose the fear of practicing the language in a natural way in their daily life. The data will be collected for the purpose of maintaining and managing the smooth running of the sports campuses, promoting the activities and services provided by the Club. All data of minors will always be requested with the authorization and consent of the minor's father, mother or guardian. This model includes collaborating companies that contribute to the management and organization of the camps, for which they will have access to the data or the data may be transferred to them with the prior information and consent of the users.

VOLUNTEERS. In our club we invite you to join our team of volunteers, for which we are looking for boys and girls between 16 and 25 years old who want to collaborate in various activities during the season and who are members of the club. The purpose of collecting volunteers' data will be exclusively to manage and carry out volunteer activities. For any further information you can write to voluntariosatm@atleticodemadrid.com

SOCIAL NETWORKS. Any information that is published or disclosed through CLUB ATLÉTICO DE MADRID's profiles on Social Networks will become public information and will be available to visitors and the general public. In this regard, it is recommended that special care and diligence be taken when disclosing personal information or any other type of information on these sites.

ATLÉTICO DE MADRID WHATSAPP BOT. COMMUNICATION CHANNEL. CLUB ATLÉTICO DE MADRID makes available to its members and all users a communication channel, through the WhatsApp messaging application at the number 690372769, to facilitate their access to club information. In order for the bot to contact the fan for the first time, the fan must have added the number 690372769 to their address book and proactively initiated direct communication on the messaging application. Prior to this first, proactive step by the fan, the virtual assistant will not make any communication. The club will store the fans' identifiers in WhatsApp and will collect the bot's usage information with the aim of continuously improving the service and facilitating access to the most useful information requested by the fan.

CONTACT CENTRE. CLUB ATLÉTICO DE MADRID provides its members and all users with a telephone help center. Calls made may be recorded for the purpose of quality control and will be kept for a period of 15 days.

WIFI CiVITAS METROPOLITANO STADIUM. CLUB ATLÉTICO DE MADRID provides its members and all persons accessing the Stadium with a WIFI network access service. Only in the event that you have not accepted the box for the processing of your data for commercial purposes (at the time of connection to the network), this data will not be used for subsequent communications from the Club. Acceptance of the Legal Notice, this Privacy Policy, the General and Specific Terms and Conditions of the corresponding contract and, where applicable, the sending of commercial communications, by ticking the corresponding box provided for this purpose. To enable the download and use of the Club's mobile App services. You can consult the privacy policy of each of the corresponding Apps.

Club Atlético de Madrid S.A.D. declares that it has adopted all the necessary and appropriate technical and organizational security measures, as established in the EU Regulation 2016/679 and Royal Decree 1720/2007 and has established and implemented all the technical means within its reach with the intention of avoiding the loss, misuse, alteration, unauthorized access or theft of the data that you provide.

VIDEO SURVEILLANCE

Club Atlético de Madrid S.A.D. has installed video surveillance and image capture systems in all its facilities. We inform you that your data will be processed in accordance with the provisions of the regulations in force, being:

Legitimation of the processing legitimate interest.

Purpose of processing: to preserve the security of persons and property, as well as of their installations and IT equipment by means of a video surveillance system.

Data retention criteria: data will be retained for a maximum of 30 calendar days.

Communication of data: The data will not be communicated to any recipient, except when requested by the State Security Forces and Corps or judicial authorities.

Rights of Stakeholders:

· Right to withdraw consent at any time.

· Right of access, rectification and deletion of your data and the right to limit or oppose its processing.

· The right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the processing does not comply with the regulations in force.

· RIGHT OF ACCESS TO IMAGES: In order to comply with the data subject's right of access, a recent photograph and the data subject's National Identity Document will be requested, as well as details of the date and time to which the right of access refers. The data subject shall not be provided with direct access to camera images showing images of third parties. If it is not possible for the data subject to view the images without showing images of third parties, the data subject shall be provided with a document confirming or denying the existence of images of the data subject.

Law 19/2007, of July 11, against violence, racism, xenophobia and intolerance in sport, as well as its implementing regulations, establishes that, for security reasons, the organizers of competitions and sporting events determined by the State Commission against Violence, Racism, Xenophobia and Intolerance in Sport must install CCTV to record the access and full capacity of the sports venue, including the surrounding areas where there may be crowds of spectators. In addition, they shall take the necessary measures to guarantee their good state of conservation and correct functioning. The Club has a register of processing activities for video surveillance and an inventory of camera location and control.

PRINCIPLES THAT WE APPLY TO THE DATA YOU PROVIDE TO US

Principle of lawfulness, fairness and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you of in advance with absolute transparency.

Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we need it. As little as possible.

Principle of limitation of the storage period: Data will be kept for no longer than is necessary for the purposes of the processing, depending on the purpose.

Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure appropriate security and confidentiality. You should be aware that we take all necessary precautions to prevent unauthorized access or misuse of our users' data by third parties.

LEGITIMACY FOR THE PROCESSING OF PERSONAL DATA

Club Atlético de Madrid S.A.D. is legitimized to carry out the processing of personal data on the basis that:

The customer has provided personal data for pre-contractual or contractual relations.

You are a member of the Club, a non-member, a supporter, a volunteer or participate in any of the Club activities described in the purposes.

The User or client has given their informed consent for the sending of commercial communications, for the installation of tracking systems that report on browsing habits in accordance with the Cookies Policy, or for the sending of information requested through contact forms.

There are legal obligations that require the processing of personal data in accordance with the services provided.

In general, the legal basis for us to process your data on our website is CONSENT and if you are already a customer or partner of ours, the legal basis is THE EXECUTION OF A CONTRACT.

In some cases, the processing is necessary for compliance with a legal obligation applicable to the Club, such as the identification of access to the stadium for security reasons.

You can ask us about the legal basis for each of our processing activities that we carry out by requesting our register of activities.

STORAGE PERIOD FOR PERSONAL DATA

The Club intends to keep the personal data provided only for the time necessary to fulfil the purpose for which they are collected and to determine any possible responsibilities that may arise from the purpose for which they were collected.

Data retention criteria: data shall be retained for the period established by law, while there is a mutual interest in maintaining the purpose of the processing and when it is no longer necessary for that purpose, while the contractual relationship is maintained, while their deletion is not requested by the data subject and they must not be deleted because they are necessary for compliance with a legal obligation or for the formulation, exercise and defense of claims. They shall be deleted with appropriate security measures to ensure the pseudonymization of the data or their total destruction.

If the User revokes their consent or exercises their rights of cancellation or deletion, their personal data will be kept blocked at the disposal of the Administration of Justice for the legally established periods in order to attend to possible liabilities arising from the processing of the same. Subsequently, they will be deleted with appropriate security measures to ensure the pseudonymization of the data or their total destruction.

DATA ON MINORS

Club Atlético de Madrid S.A.D. will not collect or process personal data from children under the age of 14, without fully complying with the requirements set out in the applicable data protection regulation 3/2018 and EU Regulation 679/2016.

The processing of personal data of a child shall be considered lawful when the child is at least 14 years old. If the child is under 14 years of age, such processing shall only be lawful if, and only to the extent that, consent was given or authorized by the holder of parental authority or guardianship over the child.

JUNIOR MEMBERS. The youngest members can also be members of Atlético de Madrid, even from the day they are born. They are the future because from an early age they already feel and get excited about Atleti. Becoming a member is now very easy. For children there are two types of non-membership membership cards depending on their age:

1. Benjamín Membership Card (0 to 5 years old, born on or after July 1, 2013)

2. Non-subscriber Children's Membership Card (5 to 12 years old, born on or after July 1, 2005)

The processing shall only be considered lawful if and only to the extent that consent was given or authorized by the holder of parental authority or guardianship over the child.

TRANSFERS AND RECIPIENTS OF PERSONAL DATA

All of the following transfers are necessary for the fulfilment of the aforementioned purposes, or are carried out in compliance with a legal obligation. Personal data may be transferred to:

Fundacion Atlético de Madrid, a non-profit organization that channels the Club's great Social Work.

Collaborating Entities and Sponsors. In the case of having your consent, the CLUB will communicate your data to the collaborating companies and sponsors. On the website you can see the entities that sponsor and collaborate with the Club.

Public Administrations and the Administration of Justice.

IT service providers, including "cloud computing" services.

TRANSFERS OF DATA TO THIRD COUNTRIES

The processing of your data is carried out, in general, by service providers located within the European Union or in countries that have been declared with an adequate level of data protection, although on occasions, in order to carry out the purposes indicated above, certain companies that provide services to Club Atlético de Madrid S.A.D., may have access to your personal data (international data transfers).

Such transfers are made to countries with a level of protection comparable to that of the European Union (European Commission adequacy decisions, standard contractual clauses and certification mechanisms) and we will at all times ensure that whoever holds your information to help us provide our services does so with full data protection guarantees.

CURRICULUM VITAE TREATMENT

In accordance with EU Regulation 2016/679, candidates who provide us with their data are asked for their clear consent to the collection of their personal data and the uses to which it will be put. For this reason, we provide the information in a clear and concise manner, also indicating to the candidate that they may request a copy of their data, which will be provided to them in a structured format.

With regard to the conservation of data, we will only store data that is up to date, so in the case of CVs that have not been updated for more than 24 months, they will be deleted or blocked to prevent them from being read. Our Club has maintained for years a rigorous privacy policy with the data of the people who have established relationships with us by sending us their curriculum vitae. The purpose of processing your data is to process your job application and manage the possible selection process, which may include participation in various selection tests.

Our Club has maintained for years a rigorous privacy policy with the data of the people who have established relationships with us by sending us their curriculum vitae. The purpose of processing your data is to process your job application and manage the possible selection process, which may include participation in various selection tests.

We therefore inform you that your data have been included in a processing activity and may be passed on to temporary employment agencies or other recruitment companies in order to enable you to participate in previous recruitment processes. In the event that your data has undergone any modification, please inform us of this by writing to recursoshumanos@atleticodemadrid.com. If you do not express your objection in writing within 30 days, we understand that you give your consent to the aforementioned processing.

RIGHTS OF INTERESTED PARTIES

Users / clients can exercise their rights of access, rectification, suppression and portability of their data before Club Atlético de Madrid S.A.D., of limitation and opposition to its processing, as well as the right not to be subject to decisions based solely on the automated processing of their data. Likewise, they may revoke their consent in the event that they have given it for a specific purpose, and may modify their preferences at any time.

They may be exercised by sending an e-mail to datos@atleticodemadrid.com, or to the following address: Av. de Luis Aragones, 4, 28022 Madrid. Users are informed that they may address any type of complaint regarding the protection of personal data to the Spanish Data Protection Agency www.agpd.es, the Spanish Data Protection Authority.

Data Protection Delegate. In any case, if you have any doubts or queries about the processing of personal data by Club Atlético de Madrid S.A.D., you can contact our Data Protection Delegate, at the postal address indicated above, to the attention of "Delegado de Proteccion de Datos", or by e-mail to the address datos@atleticodemadrid.com.

PERSONAL DATA OF THIRD PARTIES

In the event that the personal data provided belongs to a third party, the user guarantees that he/she has informed said third party of this Privacy Policy and has obtained their authorization to provide their data to Club Atlético de Madrid S.A.D. for the aforementioned purposes. Likewise, the user guarantees that the data provided is accurate and up to date, being responsible for any damage or harm, direct or indirect, that could be caused as a consequence of the non-fulfilment of this obligation.

DECLARATION OF COMMITMENT TO THE PREVENTION AND ERADICATION OF DIGITAL HARASSMENT

Club Atlético de Madrid S.A.D. is committed to data protection and gender equality and therefore we are committed to guaranteeing respect in the processing of personal data to the principles set out in the regulations on data protection, specifically in article 5 of the General Data Protection Regulation.

We are thus committed to preventing, raising awareness and taking action in cases where we are aware of cyberbullying, whether it is workplace or sexual harassment.

Club Atlético de Madrid S.A.D. through this declaration of commitment, we are aware of the risks that the Internet and ICT entail in relation to this type of conduct and we promote a culture of respect for people's privacy and awareness in the use of personal data.

"Club Atlético de Madrid S.A.D. express our profound rejection of workplace harassment and sexual or gender-based harassment and our commitment to the prevention and eradication of these behaviors. Club Atlético de Madrid S.A.D. we are totally opposed to the use of personal data that involves unlawful data processing, which could undermine the right to privacy and intimacy of employees. Club Atlético de Madrid S.A.D. is firmly committed to the protection of personal data, necessary to safeguard the fundamental right to honor and personal and family privacy of individuals. Consequently, we respect the principles of article 5 of the General Data Protection Regulation and we will minimize the processing of our employees' personal data that may increase the risk of conduct constituting harassment. In any case, we will take into account the possible impact in terms of gender of the processing carried out".

INTELLECTUAL PROPERTY

The contents, documentation, images, graphics, logos and designs that make up this website (hereinafter corporate elements) are the property of Club Atlético de Madrid S.A.D. and are duly protected in accordance with Spanish and international law on Intellectual Property, so their reproduction or use, in any form, without the prior and express authorization of Club Atlético de Madrid S.A.D. is expressly prohibited.

Access to this website does not grant users any rights or title to the intellectual property rights of the corporate elements other than the uses permitted in the general terms and conditions.

CONTENTS

All the contents included in the Web Page and in particular the brands, commercial names, industrial designs, designs, texts, photographs, graphics, logos, icons, software or any other signs susceptible of industrial and commercial use are protected by industrial and intellectual property rights of Club Atlético de Madrid S.A.D. Any use and/or reproduction of the same without the express consent of the Club is therefore prohibited.

Club Atlético de Madrid S.A.D. will not be responsible for the infringement of intellectual or industrial property rights of third parties that may derive from the inclusion in the Web Page of brands, commercial names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software belonging to third parties that have declared to be the owners of the same when including them in the Web Page.

The User undertakes to use the contents of the Website in a diligent, correct and lawful manner and undertakes to refrain from:

a) Use the contents for purposes or with effects contrary to the law, morality, good customs or public order.

b) Reproducing, copying, distributing, allowing public access through any form of public communication, transforming or modifying the contents, unless authorized to do so by the owner.

c) Use the contents of the Web Page to send advertising, communications for direct sales purposes or for any other commercial purpose, unsolicited messages addressed to a number of people regardless of their purpose, as well as to refrain from commercializing or disclosing this information in any way.

In the event of any kind of conflict, both parties will try to reach a peaceful agreement. If this is not possible, the Courts of Madrid will have jurisdiction to hear the case, and it will not be possible to resort to another jurisdiction to exercise the action.

USERS WHO DO NOT AGREE WITH THIS POLICY SHOULD NOT ENTER ANY DATA THROUGH THIS WEBSITE, NOR ACCESS THE CONTENT OF THIS WEBSITE.

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